A lady came in today and asked me for places where she could donate food and clothes. As I have not memorized the locations of the food bank drop boxes or the Salvation Army's donation locations, I went to their websites to show her the list of locations. As I turned the monitor around to show her, she said, "If you're just going to look on-line, I could have done that!"
I said, "Is this not what you were looking for?"
"I'll just go home and do it." (With a scornful look on her face.)
"I'd be happy to write down some addresses for you."
"No, I'll just go plug in my computer and do it."
Now, neighbors, what the hell was she wanting me to do? Stand on my head, tapdance, and give her the information from memory?
In telephone reference, we get this one person all the time who tells us exactly which website he wants us to go to in order to get his information. Even if it's something like a Bible definition, which we could get much faster (and more reliably) from a Bible Concordance that sits on the shelf in or Telephone Reference room.
Maybe I should ask them where their MLS came from because I obviously didn't learn anything from mine.